Returns and Refunds

Returns and Refunds

We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with 247 Perfume Shop & Fragrances.

• RMA number
• Full name and address
• Phone number
• E-mail address
• Packing slip
• Original Order Confirmation Number
• Your reason for returning the merchandise

Return exclusions:

Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:

• items showing obvious signs of misuse, consumer abuse or commercial use (unless clearly rated for commercial use)
• any return that is missing the originally shipped components
• any products damaged in shipping (these must be addressed with the logistics carrier at time of delivery or immediately thereafter)

How to return a defective item, or an item shipped to you in error:

Request a RMA form by hitting reply to the order confirmation received from us and enter the reason for the request in this email or log into your account and fill out the return form under your order view. Fill out our order issue form that we will send back to you and we will process your request for a Return Materials Authorization (RMA) number. Do not ship the product until you have received this number and the instructions for returning the product. Items returned without an RMA number will not be processed and will be assessed a 20% restocking fee. Only items returned with an RMA number will be reimbursed for return shipping. Upon receipt of the RMA, you have 30 days to return the product per the instructions listed. Beyond the 30 day grace period, the item is no longer eligible for return and the product will either be shipped back to the individual at their expense, or a restocking fee of 25% of the total merchandise value will be charged to complete the transaction.

Important Notice:

In the case of refused shipment, or any return without prior authorization or an RMA number, the item will be assessed a restocking fee at 25% of the total merchandise value. In this case, shipping will not be reimbursed.

All returned products are subject to inspection upon arrival. Should the product be received in unacceptable condition, i.e. showing obvious signs of use or misuse, or is not defective as claimed, the product will either be declared ineligible for return and be shipped back to the individual at their expense, or be subject to a restocking fee of 25% of the total merchandise value.