Shipping

Can my shipping address be different from my billing address?

Yes. Your billing address, however, must match the address on your credit card statement.

How do I know what my shipping charges are?

Please visit our checkout page for details on shipping charges on your order.

Why didn't I receive all of the items in my order?

In order to offer the best possible prices, products are stored and shipped from various warehouses throughout North America. As well, size restrictions or availability may require that parts of your order ship separately.

If you’d like to ensure that this is indeed the case, you may contact us and we will advise if your order has been split for these reasons.

Do you issue tracking numbers?

For most orders, when the tracking number is available, you will be able to view it by viewing the order history on your account page.

Some shipments coming into Canada from the U.S. will not have a tracking number available. As well, some United States Postal Service shipments do not have tracking numbers.

What do I do if the tracking number I was issued is not working?

Please contact us immediately.

Do you ship internationally? Do you ship to APO/FPO?

Please visit our Terms & Conditions page for further information on where we can ship to.